NGK Spark Plugs

Job Locations US-CA-Santa Clara
Job Title
VL-Global Operations Manager
Job ID
Regular Full-Time


  • Work with executive management team to establish the vision and strategy for the Global Operations function.
  • Develop, implement, monitor, and report on Key Performance Indicators for all areas of global operations, including Product management, program management, pre-sales and post-sales.
  • Design and implement best practices in Operations Policies and Procedures.
  • Validate new ideas and projects, prioritize a product’s release course, and coordinate all processes to get a product or idea ready for the market.
  • Provide research data on a product’s consumer desirability, technology feasibility, business viability, and supply chain delivery channels.
  • Evaluate, embrace and implement new breakthrough technologies designed to deliver a customer experience that significantly outpaces the competition.
  • Provides information for management by preparing short-term and long-term product sales forecasts and analyses
  • Assesses market competition by comparing the company’s product to competitors’ products.
  • Partner closely with global and regional counterparts in Global Ventures, Workforce Management, Finance, Sales, Account Management, and other functional teams to drive initiatives to successfully deliver on key business and customer priorities.
  • Create the product market strategy and generate the sales pitch to internal and external shareholders.
  • Assist with post-sales product support strategy and lead the implementation efforts.
  • Demonstrate a primary commitment to consumer safety and product quality by maintaining compliance to all applicable laws, regulations, and company quality processes and procedures.
  • In partnership with the Operations leadership team, ensure the Operations team goals and objectives are aligned with the company’s strategies and business objectives.
  • Develop and manage budgets for Operations; monitor and take corrective action to assure that budgets are met.
  • Engage with business partners to plan, develop, organize, implement, direct, and evaluate the impact of proposed global regulatory, quality, and clinical research changes to current manufacturing processes and impact to market.
  • Support the investigation of complaints, product quality issues, and serious quality incident reports
  • Build a high-performance, highly engaged functional culture aligned to the corporate culture to ensure the Global Operations team can attract, develop, engage, and retain talented associates.
  • Ability to travel domestically or internationally as required.
  • Perform additional duties and responsibilities as required.
  • Adhere to all company policies and procedures and will adhere to all company policies relating to QMS IATF16949 and EMS ISO14000.


  • Bachelor’s degree or equivalent work experience required
  • Advanced degree in Business (MBA) or master’s degree preferred
  • Minimum of 8 years’ experience in product management, sales and marketing or related field
  • Minimum of 3 years in a supervisory role preferred
  • Extensive global experience working in diverse countries, respecting cultural differences, and belief in diversity as a strength.
  • Understand business drivers; able to utilize data, industry trends, and best practices to drive business decisions.
  • Deep understanding of product management, from the discovery phase to market launch
  • Experience pitching new ideas to internal and external shareholders
  • Experience developing strategy and implanting processes and procedure to meet business objectives
  • Display strong ethics and integrity, understand how to build strategy, and mobilize a team to action
  • provide coaching and development to build the operations talent bench
  • Strong communication and interpersonal skills: ability to communicate with clarity to align and motivate employees to action
  • Demonstrated experience in setting and motivating teams for improving processes and challenging the status quo.
  • Excellent time management skills with a proven ability to meet deadlines
  • Strong analytical and problem-solving skills.
  • Proficient with Microsoft Office Suite or related software.
  • Ability to handle confidential information
  • Proven ability to adapt to changing needs in fast paced office
  • Ability to cope with conflict and stressful situations


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