NGK Spark Plugs

  • Job Locations US-WV-Sissonville
    Job Title
    WV - IT Operations Specialist I
    Job ID
    2018-1263
    Category
    Information Technology
    Department
    Information Technology
    Type
    Regular Full-Time
  • Overview

    JOB PURPOSE:           Advanced support for desktop and network software, hardware, peripherals and advanced network troubleshooting at all supported locations

    Responsibilities

    • Installation, configuration, deployment and support of software, hardware and peripherals;
    • Advanced networking (wired and wireless) and application troubleshooting.
    • Maintain accurate Ticket creation and resolution in company Help Desk System; appropriate ticket escalation as required. Update Helpdesk knowledge base with proven resolutions.
    • Creation of AD accounts and knowledge of AD security policies.
    • Assigning of Microsoft products through Microsoft administrative portal.
    • End user support and training for PC’s and mobile devices
    • JSox compliance auditing / reporting
    • Inventory and license compliance - Computer equipment life-cycle management – Provide reports to management for budgeting purpose
    • Testing and validation of hardware and software changes prior to implementation on productions systems.
    • Assist in Documenting and maintaining all desktop configurations, hardware/software installation procedures. Established and Maintains vendor relations, to ensure competitive pricing is receive on all IT related items purchased
    • End user prioritization and communication regarding problem resolution strategy and scheduled completion;
    • Remote Technical support for traveling sales, executive, and administrative users
    • Computer imaging and building to meet the needs of all business functions.
    • Provide reports to management for JSOX requirements.
    • Proactive approach to identifying/implementing operational enhancements;
    • Rotating on call with IT operation group.
    • Understand/comply with QMS policy/procedures;
    • Understand/comply with EMS policy/procedures;
    • Adhere to safety policy/procedures.

    Qualifications

    High school diploma or GED required. Combination of post-secondary education and/or previous associated work experience commensurate to minimum 2 years required.

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