Technical & Sales liaison between NGK Japan and USA.
Develop and maintain strong working relationship with customers.
Explain products and engineering specifications to the customer.
Plan and arrange visits to both customers and prospective customers, independently and with visitors from Japan or other NTK offices.
Complete reports on trip, test, or contact details for all customers’ visits and document/report any communication regarding critical issues.
Negotiate design and process changes with customers.
Collect and report detailed information on engineering defects and any customer information.
Assist customers in developing drawings.
Work with all Cutting tools sales personnel on testing and research.
Answer to the customer’s technical questions.
Perform job-related travel as necessary.
Adhere to all company policies and procedures and if applicable adhere to company policies relating to TS16949 and ISO14000.
Bachelor’s degree in Engineering or equivalent
Fundamental knowledge of metal working and manufacturing industries
Knowledge of all fields and disciplines required comprehending the products, materials, procedures, process and analysis and QA functions of NTK products.
Excellent communication and customer relation skills
Excellent project management skills
Proficiency in MS Office (Excel, Word, PowerPoint, Outlook, etc.)
Possess a valid driver’s license and an acceptable driving record
Possess mental faculties consistent with performing at least the minimum essential functions of the job required
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